If you are contracting with us as a consumer, the Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000) introduces a 'cooling off' period so that any time within 7 working days of receipt of the goods you have ordered you have the right to cancel your order. If your purchase is faulty, we'll deal with this under our normal returns procedure. If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

  • The item(s) is in stock condition i.e. as it was when it was delivered to you.
  • You inform us that you wish to cancel within 7 working days of receipt of the product(s) using the form below.
  • The goods are not made to the consumer's specification (cut keys, master-keyed systems etc)
  • Goods are returned in a re-saleable condition and in their original packaging.
  • You return the goods to  us within 14 days of your original receipt of goods.

Any items arriving back after this time may be returned to you at your cost. All responsibility for any goods being returned rests with you the sender until we receive them; therefore we advise you obtain at minimum a proof of posting certificate (free at all Post Offices). For further peace of mind you may wish to insure the goods being returned by way of using Royal Mails Recorded Delivery or any Parcelforce service (for large or heavy items); all of which are available at most Post Offices. All costs associated with returning items will be your responsibility.

Please note that these regulations are applicable for private customers only. All business/corporate customers are covered by our standard terms and conditions.

Please fill in the form below to enable us to deal with your request efficiently, you will receive an email confirming your request.

After filling in the form we will reply with your returns number and address which you will need to clearly mark on the outside of your package.

FAQ's

How do I return?

  • Please fill out the form below with Return as the 'Subject'
  • Let us know your order number and any requirements in the 'How can we help' section
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved your refund will be processed and a credit will be applied using the original method of payment, usually within 10 working days

Please note

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

Returns Form: