UK Mainland Delivery
- All orders are usually dispatched within 24 hours of receiving your order.
- All orders are tracked and recorded.
Royal Mail 1st and 2nd Class is not a guaranteed service but Royal Mail state that they "aim to deliver all Royal Mail First Class items within 1 to 4 days anywhere in UK but it can take up to 15 working days". All consignments leaving Vanlocker Ltd will be tracked and these tracking numbers provided by us for our chosen carrier will be made available in your ‘My Account’ area on dispatch of your order. Should your order be undeliverable i.e where the carrier tries to deliver the item and there is no answer at the delivery address, a card will be left advising the location of the local depot for collection or to arrange re-delivery.
Should a package sent via carrier be returned to us undelivered (due to the carrier not being able to deliver for reasons outside their control) you will be liable for a return charge of £15.00 to cover the shipping back to Vanlocker Ltd. On re-delivering the item to you we will ask for another shipping fee - once this amount has been paid, we will re-send the item.
Vanlocker Ltd have no liability to you for any delay in delivery, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control. During transport network delays, strikes and adverse weather conditions Vanlocker will endeavour to keep you updated with the extent of any delays.
Where any of the products on your order are not in stock at the time you place your order you will be notified.
- All deliveries must be signed for.
- Delivery to more remote areas may take slightly longer than estimated delivery times.
Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre.
Tracking your parcel?
When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a link to your ‘My Account’ facility which will have a record of your tarcking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the appropriate website and enter your tracking number in the tracking box. Please note you will not receive a Tracking Number until your order has been dispatched from our warehouse and status set to ‘shipped’. Please only try and track your order after you have received an email with informing you your order has been shipped. This will normally arrive after 4pm on the day the order is dispatched. Please allow a further few hours for your number to become valid.
Delivery Charges for UK offshore including Northern Ireland
Delivery surcharges may apply to the following postcodes:
- Northern Ireland: BT
- Isle of Man: IM
- Isles of Scilly: TR21-TR25
- Scottish Highlands and Isles:
Inverness IV1-36, IV40 & IV52-54, Isle of Arran KA27, Isle of Canna PH44, Isle of Coll PA78, Isle of Colonsay PA61, Isle of Cumbrae KA28, Isle of Eigg PH42, Isle of Jura PA60, Isle of Rhum PH43, Isle of Skye IV41-49, IV51 & IV55-56, Orkney KW15-17, Paisley PA20-49 & PA62-77, Perth PH17-26, PH30-41 & PH49-50,
Shetland Isles ZE1-3, Western Isles HS1-9.
Delivery to the above areas may take slightly longer than estimated delivery times.
In addition to the United Kingdom delivery is available to the following countries: Austria, Belgium, Czech Republic, Denmark, Ireland, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.
The fee for the above European countries will vary depending on your order.